Effective Communication Strategies with Household Helpers
When Lucy hired Danielle, a soft-spoken woman from the Philippines, she assumed everything would fall into place naturally. After all, Danielle had years of experience as a household helper. But within the first few weeks, Lucy found herself frustrated—tasks weren’t done the way she expected, and simple requests seemed to get lost in translation.
It wasn’t until Lucy changed her approach to communication that things started to click. Here’s what she learned, and what you can apply to your own home.
The Foundation: Clear and Kind Communication
Many misunderstandings between homeowners and helpers don’t come from bad intentions, but from unclear expectations. The key is to communicate in a way that is clear, kind, and structured.
1. Be Specific and Direct
Avoid vague instructions like “Clean the kitchen.” Instead, break it down:
- Wash the dishes and dry them.
- Wipe the counters and stovetop.
- Sweep and mop the floor.
Helpers appreciate clear guidance because it sets them up for success.
2. Use Simple Language
If English isn’t your helper’s first language, avoid complex phrases. Instead of saying, “Please ensure the laundry is completed by midday,” say, “Please finish washing and drying clothes before 12 PM.”
3. Show, Don’t Just Tell
Sometimes words aren’t enough. Demonstrating a task the first time ensures your helper understands exactly how you want things done.
The Importance of Routine and Written Instructions
Even with verbal communication, it helps to have a written system in place. This ensures tasks aren’t forgotten and reduces the need for constant reminders.
This is where HelperTask can be a game-changer. Instead of giving daily verbal instructions, simply create a task list in the app. Your helper can check tasks off as they go, and you can add house rules without repeating yourself every day.
4. Create a Simple Task Schedule
Helpers often work best with a structured routine. Instead of assigning tasks randomly, set a clear schedule:
- Monday: Vacuum and mop the living room.
- Wednesday: Change and wash the bed linens.
- Friday: Clean the fridge.
A predictable routine helps both you and your helper stay organized.
Providing Constructive Feedback
5. Praise the Good Work
It’s easy to point out what’s wrong, but recognizing good work makes a big difference. Saying “The bathroom looks really clean today, thank you!” motivates your helper to keep up the good work.
6. Offer Gentle Corrections
Instead of saying, “You always forget to wipe the table!” try: “Next time, please remember to wipe the table after clearing the dishes.”
A small shift in wording makes a big difference in how feedback is received.
A Harmonious Household
By writing down tasks, setting reminders, and providing rules, Lucy no longer had to repeat herself. Danielle, in turn, felt more confident knowing exactly what was expected.
Good communication isn’t just about speaking—it’s about ensuring understanding. With clear instructions, patience, and tools like HelperTask, managing your home becomes smoother, and your helper can work with confidence.